By end user, the market is classified into enterprise, public, and personal users. The service type segment is bifurcated into public and private service.

Based on technology, the market is categorized into IP replay, web replay, and others. The telecom relay service market is segmented on the basis of technology, service type, end user, and region. The key leaders adopted techniques such as partnership and acquisitions to increase their market share and improve product portfolio. The TRS market is in its growth stage, and is identified by moderate competition. Maintaining the efficiency of the devices is the key challenge for the TRS market. Advancement of techniques to improve TRS is expected to provide lucrative opportunities for the market. However, high cost of equipment restrains the market growth.

Furthermore, increase in prevalence of speech disorder rise in number of people who are deaf, hard of hearing, and deafblind and growth in competition from players in the TRS market are key factors that drive the growth of the market. Rise in investment in R&D activities boosts the growth of the global TRS market. The TTY to voice/voice to TTY, speech to speech, deafblind variation, captioned telephone, and other variations such as IP relay service are prominent types of services available in the TRS market. Telecom relay service (TRS) is an operator service, which helps differently abled people to place calls to standard telephone users via a keyboard or assistive device.

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